Frequently Asked Questions 

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What forms of payment do you accept? accepts Visa, MasterCard, Discover Card, American Express, and Paypal for all orders, including Gift Cards.

Do LegacyStoryGifts accept Money Orders or Cashiers Checks?

No. At this time does not accept Money Orders or Cashier's Checks.

How do I use my Gift Card?

Using your Gift Card is easy: 

1. Select your Package and proceed to checkout.  

2. Under your payment information, find the box labeled "Redeem Gift Cards and Coupons".   

3. Enter your code in the box and click "Apply".







Is there an average turnaround between my first conversation with LegacyStoryGifts and receiving the final project?

Yes. The average turnaround time for creating your customized gift is based on the LegacyStory Gift that is purchased, and it ranges between 2 and 8 weeks:

4-6 minute Legacy Gift:         3 weeks 

10-15 minute Legacy Gift:     5-6 weeks 

15-25 minute Legacy Gift:     6-8 weeks 


Can you tell me more about the gift cards?

Yes. If you're looking for the perfect gift or just doing some last-minute shopping, the LegacyStory Gift card is the perfect solution for you.

One person inquired about using the LegacyStoryGift card that they received from a friend to surprise a  family member who'd just "rung her bell" that signified finishing cancer treatment. We explained that their card is used like any other gift card - it is redeemed on the website upon checkout. 

You can purchase a gift card for anyone, and they can use it for themselves, or to celebrate another person's life. If you have more questions, please reach out to us here. 

Can I add a picture slideshow to my LegacyStory Gift Tribute?

Many people decide to create a slideshow on their own, independent of the customized audio that we provide. Below are courtesy tips that will make it easy for you to estimate the number of pictures you will need to accompany your LegacyStory Gift. 

If I decide to add pictures to my LegacyStory Gift, how many pictures should I use?

Preparing a DVD slideshow video is an option that we don't support, but many people decide to add them for their event, especially if it's for an audience like a birthday or anniversary celebration. Most people have someone in their life who enjoys making slideshows and can easily add them to match the length of your LegacyStory Gift.

The average number of pictures used per minute is 10-12. Therefore, 100 pictures would produce a 10-12 minute video length. That’s a good rule of thumb in selecting the right number of photos. 

Generally speaking, for birthdays, engagement parties, wedding receptions, or survivorship celebrations and the like, people like to share their journey through pictures, and often choose LegacyStory Gift Package A or C which averages between 10-15 minutes.

On the other hand, LegacyStory Gift Package B would require between 40-50 pictures because the total tribute would be between 4-6 minutes.

Either way, a little preparation will go a long way - and you'll have fun doing it. 

Can you provide me with an easy breakdown of approximately how many images I might need for my slideshow according to the LegacyStory Gift that I purchase?

Yes, see below for the breakdown:


~40-50                                             4-6 minutes

~100                                                10-15 minutes

~150                                                15-25 minutes